Terrace Rooftop Dining

We had very high hopes for Terrace Rooftop as we were visiting for the first time today in the hopes of having our rehearsal dinner here before our wedding. I’ve worked in restaurants for thirteen years and have genuinely never had such a bad experience at a restaurant in my life. It Started when we arrived and Mike at the hostess stand was visibly annoyed by any and all customers coming up to him because of how behind they were. I walked up and told him we had a reservation and he shook his head and in an extremely rude tone said “well you’re going to have to wait, we’re still trying to seat reservations 15 minutes before yours.” I understand being behind and being frustrated but not quite sure how you are set to greet guests and can’t separate yourself from the frustration to do your job and provide exceptional customer service. Finally got seated about 20 minutes after our reservation was set for. Little did we know, that was only the start of our troubles. Our server came over shortly after we sat down and took our drink and appetizer order. We thought things would be smooth sailing from here but nope! We ordered the shrimp and Brussels sprouts as appetizers. This took over an hour to come out. Our meals took almost two hours to come out. And when it did, no apologies or anything. Every food runner we saw bringing food to the tables seemed confused as to which food was going where and almost every time they came out with food, they would walk up to multiple tables and it was clear they didn’t know where the food was supposed to go and would return to the kitchen to ask again. We were finally able to leave around 9:20 after getting our food much later than expected. This place is extremely mismanaged. The rooftop view is cool but not worth the overpriced food and extremely long wait times. Definitely has the potential to be a really cool spot. But Whether it’s a date night, casual dinner or you’re planning on having a private event here, I would stay far away from this place until they get their act together.

Rooftop umbrella disaster. Would have liked to have had an enjoyable experience, but much to my dismay, it was an utter disappointment. We had reservations to be seated outside on a beautiful sunny hot day. It wasn’t busy at the time we went. We were seated and immediately noticed a couple tables that had not been cleaned off and that it was a bit windier than anticipated. However, we waited about 10 mins before the waitress came with water and took our drink and appetizer order. About an additional 10minutes later the waitress brought our drinks. My daughter was getting ready to take a pic and then a gust of wind came through and literally blew the umbrella over and it toppled on top of me and knocked my glass over and shattered it and spilled all over me and my daughter. Her drink was still in tact though. There were other people seated out there too and a young waiter who saw this happen!!! The waiter came and was like OMGOSH are you ok? I am so sorry this happened!!! I was in shock as to what just happened. I saw my drink spilled all over the table and glass all over the floor, my pant leg soaked and my daughter’s dress was soaked. At this point I was making sure we didn’t get cut. The other customers that were seated out there started putting their umbrellas down. But how did this happened???? Our waitress was no where to be found. We went to the bathroom to dry off. When we came back out I saw our waitress and she was going to walk right by us. I was like EXCUSE ME!! I don’t know if you know but the umbrella at our table just toppled over on us!! She was like oh no was anything broke!!! I was thinking LIKE WTF, how about asking are we ok??? Anyways I asked if we can be seated inside now instead. She was like sure. We was already disgusted and ready to leave but wanted to give it a shot. Do you know she seated us and didn’t even come back to bring us new drinks or still didn’t even come back to ensure we were ok. NOR DID A MANAGER/SUPERVISOR COME OUT to ensure everything was ok. Not even sure if they even told a manager??? Still in shock, we sat there and literally contemplated do we even want to stay. We gathered ourselves and collected our thoughts in disgust and decided yeah we were leaving. I couldn’t even fathom giving them our business… That was just a really disappointing experience. Lack of customer service training and empathy and poor management.

Good food. Good atmosphere. Great service.

Wild experience. Walked in thinking it was fine dining, especially considering the prices but it definitely wasn’t. While our server was super sweet there was a serious lack in server training. Drinks were delivered with the server holding the rims, food was served without a tray and was dropped on the table with the soup spoon tossed in my direction. Unfortunately the entree was very bland and cold in places. When I brought this to my servers attention she was apologetic and nice but then our table was given attitude and glares by the staff.

Such a nice place, the staff are amazing. Ask for Elizabeth as a server, she is the best!

Golden!! Great drinks food and location!!

Left after 30 minutes becuse we didn’t get so much as a server even acknowledging us. It wasnt even very busy, just moderate. A shame too because its a cute decor and great location.

Made a reservation and they overbooked and we waited 10 minutes to get seated and 50 minutes at our table without being acknowledged before we decided to leave. We had dirty plates also. For the amount they charge that wait is ridiculous.

Had a 630 reservation and wasn’t seated until 730, no waitress came over until 8 and then by the time we got our apps around 830, she came back at 930 and told us that we couldn’t order any more food. Very rude staff and the services is awful, not sure how they can keep up like this!